Membership terms and conditions

The Woodland Trust values its members immensely, and we feel it’s important to inform you that, on applying to become a member of the Woodland Trust, you accept the terms and conditions set out below; and you authorise the Woodland Trust to manage and process your personal information in line with the Trust’s privacy policy, which complies with data protection laws in the UK.

For the purposes of this agreement, personal information and personal data have the same meaning to that specified in the Data Protection Act 2018, and references to the words 'Trust', 'We' or 'Us' are references to the Woodland Trust. References to the word 'members' and 'membership' are references to becoming a Woodland Trust member.

Background

Who are we?

The Woodland Trust is a charity registered in England & Wales (No.294344) and in Scotland (No. SC038885) having its head office located at Kempton Way, Grantham, Lincolnshire NG31 6LL. The Woodland Trust is also a non-profit making company limited by guarantee registered in England and Wales (No. 1982873) whose registered office is also located at Kempton Way, Grantham, Lincolnshire NG31 6LL. The Woodland Trust also use a company known as the Woodland Trust (Enterprises) Limited (registered in England No. 2296645) to help raise money.

What do we do?

The Woodland Trust cares about trees and woods and works tirelessly to do everything within their power to protect and campaign on behalf of this country’s woods, plant trees, and restore ancient woodland for the benefit of wildlife and people.

The Woodland Trust is the voice of the UK’s woods, trees and ancient woodland, and We would welcome you to join the Woodland Trust family by becoming a member and making Our voice louder.

1. What are the benefits of becoming a Woodland Trust member?

1.1 The Woodland Trust offers various types of memberships to suit your individual needs.

1.2 When you sign up as a member and your membership has been approved by Us, you will receive a welcome pack in the post within 5-7 working days to the correspondence address you provided as the address you wish to receive any mail from the Trust. This pack will vary depending on the membership type you have selected. As an adult member you will also receive three copies of our members’ magazine Broadleaf throughout each year of your membership and, if you have opted to receive communications via email, We endeavour to honour this – you will receive monthly members’ enewsletters. As a child member, the child will receive four activity packs over the year and monthly enewsletters which will be sent to the address and email address provided on application.

1.3 For 'Family Membership', adults would receive Broadleaf magazine and children would receive seasonal activity packs through the post, with monthly enewsletters going to their parents.

2. How do I become a member?

2.1 You can take out membership either online, over the phone, by post or with a face-to-face fundraising officer employed by the Trust or a third party agency. Your application will be deemed to be accepted by the Woodland Trust once We have received the correct details from yourself and have been entered on to our system. We will process either a one-off payment which you have provided by a debit/credit card or cheque, or set up a monthly or annual direct debit for the amount agreed on your application. You, the member, will be responsible for ensuring the accuracy of the details provided upon application. We may contact you to request further information if the details you have provided are incomplete or invalid and we therefore cannot process your membership application.

2.2 It is important to note that although We value a request from an individual to become a member, there may be instances whereby we may not be able to accept such request. That does not mean that we do not want you to become a member, but there may be instances that would be beyond Our control that prevents a membership request from being approved. Therefore, the Trust reserves the right to refuse any request for membership, or to cancel a membership if you are vulnerable or found to be in breach of these conditions.

3. Are the Trust’s prices fixed?

3.1 All quoted membership fees are either for a month’s membership subscription, a one-year membership subscription or a one lump sum fee for a life membership subscription (as applicable).

3.2 The subscription amount paid for membership will be regarded as a donation to the Charity and the Charity endeavours to use such funds to help fulfil its charitable objectives.

3.3 The Trust reserves the right to increase membership fees.

4. How are payments for membership processed?

4.1 There are multiple payment methods available to allow you, the member, the flexibility to pay your membership fees in an easy and flexible manner that is suitable to your individual needs. We accept payment for membership in either one lump sum via cheque, credit/debit card or in monthly instalments by direct debit. Payment is set up to be taken on either 7^th or 22^nd of the month. Unfortunately you cannot specify the date upon application, this will be dependent on the time of the month your membership has been set up, and payment will be collected on the next or nearest collection date. If you wish to change the date set out in your direct debit agreement to the alternative date we offer, we can do this once the first payment has been taken.

4.2 If an error has been made in the payment of your direct debit by us or your bank/building society, under your bank's direct debit guarantee scheme you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by the Trust.

4.3 You can cancel a direct debit any time by simply contacting your bank or building society. We would be grateful if you could also let us know that you wish to cancel your membership. 

5. Can I change my membership details?

5.1 You can let Us know at any point throughout your membership if your circumstances change and you want to change your membership type or change your name or address.

5.2 You cannot transfer a membership into someone else’s name. If you no longer require the membership please let us know and we will cancel the membership for you.

5.3 Membership of the Woodland Trust (including but not limited to the Woodland Trust logos, membership numbers or membership packages) may not be used by anyone to promote an individual or business, nor is membership of the Woodland Trust an approval, endorsement or support of an individual or business. We reserve the right to cancel any membership we find to be in breach of this provision.

6. What is the cancellation process?

6.1 Although the Woodland Trust would be sad to lose a valued member, we understand that a member may wish to cancel their membership. You can let us know you wish to cancel your membership at any time. If you are paying by monthly instalments, we can also cancel your membership and payment plan immediately.  

6.2 To cancel a membership, you can contact our Support Services team by phone on 0330 333 3300 on weekdays, between 8.30am and 5pm. You can also contact Support Services by email on enquiries@woodlandtrust.org.uk or by post to Woodland Trust, Kempton Way, Grantham, Lincolnshire NG31 6LL.

6.3 We reserve the right to cancel any membership we find to be in breach of these terms and conditions.

7. How do you take care of members' personal information?

7.1 When you apply to become a Woodland Trust member (and throughout the course of your membership) it will be necessary for Us to obtain certain information from you such as your name, address, etc. This information is regarded as personal information and we understand that this information is very valuable to you, and We want to reassure you that any personal information you provide to Us will be processed in line with Data Protection laws and in accordance with our Privacy Policy that have been developed to protect your personal information. More importantly, We will not disclose any of our members' personal details to any third party, unless they provide Us with a written consent to do so.

7.2 The credit/debit card information you provide Us for a membership transaction is used solely for the purpose of processing that membership transaction. If We are unable to process payment from the credit/debit card details you have provided, we will contact you immediately to verify your card details.

7.3 If you are not using your own credit/debit card to pay for the membership, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to become a supporter member of the Trust either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

8. How do I contact the Woodland Trust to make a query, comment or complaint?

The Trust shall endeavour to respond to any query received within five working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact the Support Services team:

Email: enquiries@woodlandtrust.org.uk
Telephone: 0330 333 3300
Post: The Woodland Trust, Kempton Way, Grantham, Lincolnshire NG31 6LL.

Office hours are Monday to Friday, 8.30 am to 5pm (excluding bank holidays).

Visit our feedback and complaints page to obtain full details regarding the Trust’s complaint process. 

Terms and conditions of membership

9. General terms

9.1 If you apply for membership with us, you are assumed to have read and accepted these Terms and they will form a contract between you and us.

9.2 Please read our Privacy Policy which sets out how we hold and handle your data and personal information.

9.3 These Terms, together with our Privacy Policy referred to above, constitute the entire agreement between you and us and supersede all previous agreements, promises, assurances, warranties, representations and understandings between us.

9.4 You acknowledge that by entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) unless set out in these Terms.

9.5 We may amend these Terms from time to time in the event of:

• changes in law and regulation; or
• a material change to the relationship with our suppliers.
• any identified errors or inaccuracies.

9.6 Every time you renew your membership, we would advise you to check these Terms to ensure that you have the most up-to-date version.

9.7 These terms were most recently updated on 4 October 2022.

10. Liability

10.1 Subject to clause 10.3, the Trust excludes all liability to members or to any third party for any loss of profit, or any special, incidental or any consequential damages (however arising, including negligence) arising out of, or in connection with any services, any benefits and/or any products supplied by the Trust or its representatives which includes any company associated with the Trust.

10.2 Subject to clause 10.3, the liability of the Trust to you is limited to the amount of your membership fee.

10.3 Nothing in these terms and conditions excludes liability for death or personal injury caused by the Trust’s negligence or for fraud or fraudulent misrepresentation.

11. Force majeure

11.1 Neither party shall be in breach of this agreement nor liable for any delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for four weeks, the party not affected may terminate this agreement by giving seven days' written notice to the affected party.

12. Third parties

12.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

13. Entire Agreement

13.1 These membership terms and conditions constitute the entire agreement between the parties and supersede and extinguish all previous supporter membership terms and conditions editions of the supporter membership terms and conditions, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

14. Severance

14.1 If any court finds that any provision of this agreement is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

15. Notice

15.1 All notices given by you to Us must be provided in writing to The Woodland Trust, Kempton Way, Grantham, Lincolnshire NG31 6LL. We may give notice to you via either the email or postal address you provide to us when placing an application to become a member. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter.

16. Governing law and jurisdiction

16.1 These Terms and the supply of products and services by us are governed by and are to be interpreted in accordance with English and Welsh law. In the event of any dispute arising in relation to these Terms, or the supply of any products or services by us, the English and Welsh courts will have jurisdiction over the dispute.

17. Dispute resolution

17.1 Each party commits that in the event a dispute should arise under this agreement or relating to any manner hereto, the parties shall first endeavour to resolve their dispute by good faith negotiations between or among the parties.

17.2 If the parties are unable to resolve their dispute, then the matter shall be reviewed by a senior level representative of each party. In the event these senior representatives are unable to resolve the matter, the parties agree to attempt to mediate their dispute within 30 days after the dispute initially arose, using a third party mediator.

17.3 All mediation proceedings shall be confidential, and no information exchanged in such mediation shall be discoverable or admissible in any litigation involving the parties.

17.4 Proceedings shall not be commenced by any party unless every effort to resolve the dispute has been exhausted.

18. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

Nectar promotion

New membership offer for the award of Nectar bonus points

New members joining the Woodland Trust who are current Nectar account holders and who join this scheme ('the Woodland Trust Nectar New Membership Offer') will be entitled to Nectar points based on the type of membership purchased.

The number of points to be awarded and the membership to which they relate are as set out in the table below. This offer equates to 20 points per £1 paid.

No additional points will be awarded to the same Nectar account holder in relation to the same membership.

No additional Nectar points shall be awarded in relation to any contributions you make to Woodland Trust in addition to the annual fee you have selected.

Nectar points will be awarded up to 28 days after payment is processed for annual one-off payments. For monthly direct debit payments, points will be awarded following receipt of the second monthly payment to the Woodland Trust.

Nectar points will depend on the membership type purchased, as below:

Points are only awarded if you sign up to a Woodland Trust membership online. You must include your Nectar account number within the 'my details' section as part of the Woodland Trust membership sign-up process online to collect bonus points on your membership.

Nectar points cannot be claimed retrospectively after you have purchased your membership.

This Woodland Trust Nectar New Membership is available for new memberships only and does not apply to existing Woodland Trust memberships.

This offer and ongoing points from purchasing woodland products in Sainsbury’s can only be linked to one Nectar account. This offer is only available for the duration of the Woodland Trust and Nectar partnership.

Points cannot be collected on Gift Aid contributions.

Triple points for Woodland Trust members who are Nectar account holders when shopping at Sainsbury's

All Woodland Trust members who have linked their Nectar account number to their membership can collect an additional two Nectar points per £1 (they will receive one point per £1 directly from Sainsbury's) spent on qualifying Woodland Trust associated products carrying the Woodland Trust logo* in Sainsbury's supermarkets and at sainsburys.co.uk in the UK. This will include woodland eggs, chicken, turkey, bags for life, best of British apples and woodland note cards. You must swipe your Nectar card at tills during your purchase to qualify for the 3x points. Points for the 3x points offer will be awarded every 28 days.

Existing Woodland Trust members can also benefit from the 3x Nectar points offer when they link their Nectar account number to their membership.

These points can be collected in conjunction with other points promotions.

If you decide to cancel your Woodland Trust membership you will cease to receive bonus points from purchasing woodland products in Sainsbury’s from the date of cancellation.

If you have any queries directly relating to your membership, please contact Woodland Trust Supporter Services at enquiries@woodlandtrust.org.uk or call 0330 333 3300.

This offer is only available for the duration of the Woodland Trust and Nectar partnership.

*Full list of qualifying Woodland Trust associated products at Sainsbury's:

• Best of British apples x4
• Spring jute bag for life, summer jute bag for life, autumn jute bag for life and winter jute bag for life
• Taste the Difference chicken breast fillets
• Taste the Difference free range chicken
• Taste the Difference chicken fillets
• Taste the Difference chicken thigh fillets
• Taste the Difference chicken thigh and drum
• Taste the Difference mini chicken fillets
• Norfolk Black whole chicken
• Norfolk Black chicken fillets
• Norfolk Black chicken thigh
• Free range very large eggs
• Free range large eggs
• Free range medium eggs
• So Organic large eggs
• So Organic medium eggs
• Taste the Difference free range golden yolked eggs
• So Organic mixed eggs
• Free range mixed weight eggs
• Rich in Omega 3 eggs
• Taste the Difference blue free range eggs
• Taste the Difference large bronze turkey
• Taste the Difference small bronze frozen turkey
• Taste the Difference medium bronze frozen turkey
• Taste the Difference small bronze frozen turkey crown
• Taste the Difference medium bronze frozen turkey crown
• Taste the Difference small Norfolk black turkey crown
• Taste the Difference medium Norfolk black turkey crown
• Woodland Trust hedgehog card
• Woodland Trust field mice card
• Woodland Trust red squirrel card
• Woodland Trust kingfisher card
• Woodland Trust ladybird card
• Woodland Trust cow in field card
• Woodland Trust barn owl card
• Woodland Trust woodpecker card.

Donating Nectar points to the Woodland Trust

You do not have to be a Woodland Trust member to donate Nectar points.

In order to participate you need to hold a minimum of 2,000 points (equivalent to £10) on your Nectar account card.

For the plant a tree donation option, trees are planted in the Nectar Grove at Queen Elizabeth Diamond Jubilee Wood in Leicestershire. This wood is freely open to the public for you to visit. No trees are marked individually in any way.

For the carbon donation option, your donation will help the Woodland Trust protect and look after the woods in our care, ensuring they continue to capture and store carbon dioxide (CO₂).

Nectar points donation will not support carbon sequestration projects under the UK Woodland Carbon Code and will not generate offsets. Your Nectar points donation will support carbon sequestration projects including soil carbon, hedgerow carbon, protecting Woodland Trust woodlands and delivering our Trees Outside Woodlands programme and funding permanence.

For further information on the impact your carbon donation will have, please read our FAQs.

Gift Aid is not available in relation to the donation of Nectar points.

As your redemption counts as a donation rather than a purchase, collectors are unable to request refunds for their donation.

Secondary card holders may donate Nectar points only where the card has redemption permission. The primary account holder may contact Nectar customer support to update settings.

Nectar points cannot be collected on any element of the donation which is being redeemed for using points.

Nothing will be delivered to you in exchange for the points.

Nectar points are redeemed in accordance with the Nectar360 Collector rules: nectar.com/about/privacy-and-legal/collector-rules.

You will receive an email confirmation confirming your donations from Nectar within 24 hours. This email will be sent to the email address assigned to your Nectar account.

The Woodland Trust is a charity registered in England & Wales (No.294344) and in Scotland (No. SC038885).