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We want everyone who helps us plant trees, protect woods and create havens for wildlife to feel appreciated and valued – and if you don’t, we want to know.

View looking up at woodland canopy

Credit: Richard Becker / WTML

We're straight up

We promise to be honest and transparent about where your money goes and why we ask for donations, and we’ll show you the difference you are making for woods and trees.

A Trust volunteer taking contact details from a supporter

Credit: Leslie Newcombe / WTML

We respect you

We will never pressure you to make a gift and if you do not wish to donate we will respect your decision. We will never assume you agree with an element of our cause if you've not already raised your hand and told us, so we'll never put undue pressure on you to volunteer your time or take part in a campaign.

Your data is safe with us

We protect your data. We take our obligations very seriously and we will never sell your data to third party organisations. We will only keep in touch with you using methods we have received your consent for. You can contact us at any time you wish to change your consent or to opt out of all future communications.

Alternatively, you can let us know how you'd like to hear from us via our online preference portal.

We are responsible

We do all we can to ensure fundraisers, volunteers and third party agencies working with us comply with all fundraising regulations, and this promise can be found in our privacy policy. Where we work with third party agencies we ensure training is provided and monitor their work. We will act quickly if they do not meet the high standards we set.

We like to talk

Contacting us is easy and our friendly team is on hand to help answer any queries.

If you are unhappy with anything we’ve done you can contact us for feedback and complaints. If we make a mistake we will apologise and do all we can to put things right and if we cannot resolve your complaint, we accept the authority of the Fundraising Regulator and the Charity Commission to make a final adjudication.

Remember, you can change the way you hear from us or withdraw your permission for us to contact you at any time by contacting us or using the preference portal.